Store Policies

Below we have outlined many of our customer satisfaction policies. We believe active communication is the cornerstone of any good relationship. It is our desire at Barron’s Home Furnishings to ensure you experience the best possible home furnishings buying experience. In order to achieve this goal in all areas of our business. for the greatest majority of our customers, we hope you will understand our need to operate within certain policies.

DELIVERY SERVICE

Because we offer delivery service to such a broad area, we must deliver in route. We are unable to give an exact “time of day” for delivery. However. we will give you an estimated delivery time (within a one hour window) the day before your scheduled delivery. Please have the area in your home free and clear of obstructions and ready for delivery. If you cannot be there to take delivery, please arrange to have a responsible person present so that we may rely upon his or her signature as authorized to inspect and accept delivery. If delivery to the designated room involves limited maneuverability because of narrow halls. doorways or stairwells, etc. We cannot be responsible for any damage that could result in attempting placement. If set-up in the designated area is not feasible, delivery will be made to an accessible area. Delivery personnel will not be able to hang items on walls.

PICK-UPS

The customer is responsible for securing all items to their vehicle.  Please report any manufacturer related issues to us right away.  R&A Engage is not responsible for any transportation related damages.

MAJOR PURCHASE

Please keep in mind that furniture like any other major purchase such as a car, home, washer, or refrigerator is manufactured in component parts, If a component is defective we will repair or replace it. Most manufacturers do not allow exchanges or replacement of the entire product if a component is defective. For example an auto maker won’t replace your entire car if the hood is scratched. Our skilled service technicians are trained to replace or repair components to factory specs. We do require that any item needing service with component parts that can be easily transported, be returned by the customer to our service department. Examples are: Unattached cushions or pillows, removable drawers, lamps and accessories etc.

SPECIAL ORDERS

A minimum deposit of half is required on all orders.  Any balance remaining must be paid in full prior to pick-up or delivery (except when financing).

1.) Special orders cannot be cancelled once the order has been been placed. 
2.) Arrival of your order is estimated according to information provided by the factory. Actual delivery may vary from this estimate.
3.) Special order merchandise is not returnable.
4.) Special order merchandise will be repaired and not exchanged or reordered

ESTIMATED ORDER ARRIVAL

We quote the best estimate from information that is provided to us by our vendors . All special orders are subject to manufacturers’ availability. No discounts will be given if merchandise is delayed by the manufacturer.

CLEARANCE OR “AS IS” MERCHANDISE:

1) Delivery or pickups must be made within 10 days (no lay a-way). Unless otherwise arranged.

2) Merchandise must be paid in full at time of purchase {unless financed).

3) No hold orders on clearance items.

4) All sales are final and no refund will be given.

5) No “special orders” at clearance prices.

Rest Easy with Barron’s exclusive 90-day

Love Your Mattress Comfort Guarantee

Try out your new mattress!

See how your new luxury mattress feels for at least 60 days.  If you don’t love it, you get an additional 30 days for a one-time in-store credit toward a new mattress of equal or greater value.

Your mattress must be purchased with any of Barron’s fantastic mattress protectors to be eligible for a Comfort Trial.

Mattress MUST BE in new condition, undamaged (LAW TAG INTACT), unsoiled, and free of stains and pilling to qualify for credit.

A $70 preference return fee will be charged for all mattresses.  $300 restocking fee required for Tempur-Pedic mattresses. No re-select on custom sized mattresses.

Program offered only for NEW Queen or King/Cal King sizes valued at $600 or more.

For complete details, please give us a call, (541) 412-0250 

*Barron’s reserves the right to refuse any and all mattresses that do not meet program guidelines.*